Customer Support
If you have questions about product use, installation, order support, or wholesale cooperation, please contact OurStarry at support@ourstarry.com.
To help us respond faster, include your order number if applicable, product name, country/region, and a short description of your question.
Product Questions
Contact us for product specifications, available models, product use, and accessory questions.
Installation or Setup Help
For setup or installation questions, include the product name, photos if helpful, and your installation scenario.
Order Support
For retail order support, include your order number, email address used at checkout, and a short description of the issue.
Wholesale or Distributor Questions
For wholesale, sample order, OEM/ODM, or distributor inquiries, include your company name, country/region, interested product category, estimated order quantity, and sales channel.